So how do we get our shoes from one corner of the globe to another? How do we make sure the right styles are in the right place - and at the right time? Thanks to our Supply Chain team, around 46 million pairs of our shoes reach the right destination every year - across markets worldwide.
Our main fully-automated, high-tech distribution centre is based in Street, Somerset. It opened for operations in 2005, and is now home to the majority of our Supply Chain team. It works around the clock, converting factory orders into customer shipments. We also have teams at our Outlet Shopping Distribution Centre in Kendal, plus distribution centre operations in Europe, Asia and the USA.
As you can imagine, getting the right shoes to the right store is quite a logistical challenge. Especially when you consider that we have a number of different sales channels, from online sales to our retail stores to factory shopping outlets. Fortunately, this is a team that loves a challenge - and the bigger, the better.
Can we do things smoother, faster, more efficiently? We’re always working on our processes so that we provide even better levels of service, delivery performance and in-store product availability, and we continue to invest in our systems.
It’s the job of the Operations Manager to make sure that the vital link-in-the chain, the distribution part of our business, is structured and resourced in the right way, and plays its part in the overall picture efficiently and effectively. You’ll have lots of different relationships to manage, internally and externally, in the UK and overseas.
Your team includes Shift Managers who look after the distribution centre day and night. They make sure that all our operational targets are met - or that we go beyond the number of pairs we despatch. There’s also a small number of Team Managers. They’re on hand to step in for Shift Managers when necessary.
The Team Manager is responsible for a whole shift in the distribution centre. It’s up to you to make sure that products are coming into and going out of the site as planned, that the right people are in the right place at the right time, and that downtime is minimised. It also means managing and motivating all the members of the team on the shift, so that they’re performing at their best.
You’ve got to be quick to react in this job. Schedules can - and do - change at a moment’s notice and thinking on your feet is a necessity. You’ll need to let teams know of any changes and encourage them to get things moving, when they need to move.
You’ll also recruit and develop Team Leaders and the rest of their team. You’ll also have lots of contact with other key departments in the distribution centre, including the Control Room team, Human Resources and the Senior Operations Managers.
Our Team Leaders supervise the work of a team of Distribution Centre Operatives, making sure that the workload allocated to their area is completed on time - and that it’s always of a high quality. You’ll make sure that members of your team have everything they need to do the job, and that they’re in the right place at the right time.
Sometimes it’s necessary to step up to cover for a member of the management team, so it’s a great development role if you’re looking to climb up the Clarks career ladder.
Our distribution centres are wonders of state-of-the-art technology and automation. But they’d come to a grinding halt if it wasn’t for the people working in them. Our Distribution Centre (DC) Operatives take care of any one of a number of jobs in this busy hub.
You’ll turn your hand to stock in-take, picking, packing, sorting and despatch - what you do changes on a daily basis. But whatever the task at hand, your job is vital to getting our products into our distribution centre from suppliers and back out again to our stores and customers across the world. And all with minimum fuss and maximum efficiency, helping to keep the entire distribution centre operation running super-smoothly.
Because the operation’s 24 hours a day, seven days a week, there’s a shift system in place, with a number of different working patterns on offer.