The teams in our Customer Services department are always looking for the next big opportunity to delight our customers. They make sure that doing business with Clarks is as easy, efficient and enjoyable as possible – both for our consumer and wholesale customers.
The team work hard to make sure all our customer's experiences of Clarks are positive ones – putting a smile back on our customers’ faces and reinforcing their faith in our brand.
Working closely with some of the UK’s largest retailers, our Customer Operations Team ensure that Clarks shoes are available to as many consumers as possible. Maintaining regular contact with our wholesale customers, they support them from order placing through to dispatch – making sure they have everything they need to deliver their customers the ultimate Clarks experience.
On hand to answer customer queries via email, social media, phone and post, our Customer Care Team resolve issues and queries to the highest standards. It’s a friendly and happy working environment where our teams support our customers through their Clarks journey. From helping consumers to navigate our website, to dealing with escalations, one thing’s for sure: it’s always varied.
Working in our global head office in Street means you'll be in a beautiful part of Somerset, but you might be working in one of our regional or international offices. In Boston, Shanghai or Reutlingen. You may even work from home. But wherever you are in the world, rest assured we'll look after you and yours, personally and professionally.
Your range of benefits also depends on the country you're in. But wherever you are in the world, one thing's certain: all our benefits are linked to our ethos of caring about our people and focusing on what they need. That's just the way we do things at Clarks.
And depending on your role, you could enjoy benefits such as healthcare and a company car or car allowance.
We're moving into new markets, attracting new customers with some fantastic new products. It's safe to say there's a lot going on and a lot still to be done. That's why we're so passionate about your career development and growth. We'll encourage you to develop personally and professionally, and we'll give you all the tools you need to build on your existing skills and gain new ones.