Customer Service Administrators in our UK National Accounts team look after customer enquiries and customer order books. In many ways, they make sure that we’re crossing the I’s and dotting the T’s, that we know what stock our national account customers have ordered and when it’s due to despatched. It’s a big job, so you’ll need to be brilliantly organised, with excellent communication and listening skills.
You’ll be involved in the customer order journey from beginning to end. To get things started you’ll input order details onto our computer system using information from customers and Supply Chain. Once the orders are processed, you’ll track their progress on a daily basis to make sure they’re all delivered to the customer on time –and to their satisfaction. That’s what it’s all about as a Customer Service Administrator: making sure that our customers are happy, satisfied and impressed by the way we do things here at Clarks!