Account Service Representative

Newton, MA
Job Advert Description

Clarks is seeking an Account Service Representative (Independent Service Representative) for a year long project. The Representative will provide account management for our Independent, Catalog and Internet customers and take their inbound phone calls. This role will partner with multiple areas of the organization internally and externally to ensure the best experience when doing business with us.  The Independent Service Representative will manage orders for a select group of accounts on a daily basis to maximize shipments and ensure quick turn-around to time to our customers.

Core Accountabilities:

  • Responsible for communication to customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability and being proactive to any potential challenges.
  • Manage and maintain customers' expectations utilizing reports and identifying and communicating supply and demand challenges. Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time product.
  • Maintain standards of business including but not limited to: phone statistics, order entry, or turnaround time for communications.
  • Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business.
  • Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labeling and ship methods are imperative to maximize quick turnaround time to a customer.
  • Receive approximately 40 – 50 inbound calls from Independent customers and Territory Managers daily and partner with the Consumer team to alleviate any overflow of calls.
  • Collaborate with the CCNAONE team to help develop any areas of opportunity to assist Territory Managers or customers.
  • Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and all other inquiries.

Essential Knowledge:

  • High School Diploma. Bachelor's Degree preferred.
  • Account management or service preferred.
  • Strong process skills and understanding of how to incorporate enabling technology.
  • Reporting skills preferred.
  • Retail experience preferred.

Technical Skills:

  • Obtain strong relationship and communication skills - written and oral.
  • Ability to prioritize workload - organizational skills.
  • Ability to utilize multiple applications.
  • Ambition to work in a team environment.
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